You might have heard that someone got very bad customer service one day and no one would resolve the complaint at this company. This person gets upset by the treatment received and decides to write a complaint letter to the president of the company. In few weeks he receives a note and the issue is resolved by president’s interference. Continue reading “Power of Social Media and Customer Service”
Monthly Archives: November 2009
Twitter for Managers and Leaders
Early this month, I spoke about PMI-GLC’s Social Media Initiatives at PMI Leadership Institute Meeting @ Region 4 (at Orlando, Florida). I found out that majority of project managers and leaders are aware of the social media in some way but not utilizing that much. LinkedIn for networking and Facebook were two tools that most of the PMs knew and had profiles active. IContinue reading “Twitter for Managers and Leaders”
Leadership and Management 