- The talented employee may join a company because of its charismatic leaders, its generous benefits, and its world-class training programs, but how long that employee stays and how productive they are while they are there is determined by their relationship with their immediate supervisor. – Marcus Buckingham & Curt Coffman (First, Break All the Rules)
- The primary goal is to satisfy the customer. If you don’t know what the customer needs, go and find out. As soon as you become customer-focused, all of the static in the teams just subsides. It’s amazing, like magic. – Karen Gideon (VP, Amex Life Insurance)
- Trust your people, that’s the thing. Trust your people until they let you down. And you’ll be quite surprised that they don’t let you down…. I haven’t been let down yet. – Alan Campbell (Production Supervisor, Kenworth Trucks)
- Save yourself for the big decisions. Most of the running of the organization will be done by your direct reports. – Kent Kresa (CEO, Northrop Grumman Corp.)
Have a good day!